Air transport: The CCAA and industry stakeholders focus on users’ comfort

Published: Wednesday, 06 November 2019 17:43

The key players have been meeting since October 5, 2019 in Douala within the framework of the forum on the quality of services offered to air transport users in Cameroon.

For four days, there will be talks on working together to find ways to reduce the often-recorded hassles, protect passengers' rights and implement environmental rules at airports. These and many other concerns are at the heart of this forum which is organized by the Cameroon Civil Aviation Authority (CCAA).

Brought to the seventh edition, these consultations involve, the direct actors of the air transport (companies, authorities of supervision or regulation, etc.), the administrations in charge of trade, health, security and customs among others.

In his opening remarks, Mr. AKKUM RITZENTELAR CHINANGA, representative of the Director-General of the CCAA stressed that improving the quality of service as a whole remains a priority. While progress has been made since previous editions, concerns remain in some areas.

He added that "continuous improvement is the driving force for a thriving civil aviation system".

For four days, the participants will therefore evaluate the quality of the services offered by each actor in the chain, including the airlines, the airport manager, the air navigation service provider, partner jurisdictions, and the CCAA in its regulatory function.
The forum ends Friday, November 8, 2019 with a guided tour of the facilities of the Douala International Airport.