At the airport

  • Areas Open or Close

    Depending on whether you are traveling or are taking passengers, head either to the departure area, to check-in, or to the arrival area of the terminal.

    At each terminal there is a public area accessible to passengers as well as those who come with them or wait for them and a reserved area accessible only to passengers embarking or disembarking.

    Passengers traveling to and from international flights necessarily pass through the duty-free zone where tax-free shops and boarding-rooms are located. On arrival, if you have checked luggage, you will have to go to the luggage delivery area.

  • Safety Open or Close

    Security concerns the prevention of terrorist acts, in particular the control of baggage carried out before arrival in the boarding lounge. Be sure to submit security checks: it is in your interest.

    Due to increased security measures in aviation, you will now also do the same for any metal or not you wear on you (watch, bracelet, necklace, etc.), as well as your jackets or coats. Do not place sharp or blunt objects in your hand luggage. Any object of this type will be removed and destroyed.

    If you wear a pacemaker or any other implanted technical device, inform the safety officer and do not pass under the gantry, you will be manually controlled. Do not leave your luggage unattended inside the terminal, they can be destroyed at any time without any possibility of compensation for the owner.

  • Reconfirmation Open or Close


    This formality remains mandatory on certain routes and companies. When due, reconfirm to your carrier your return flight within 72 hours before take-off.

  • Lost luggages Open or Close

    In case of loss of checked luggage, the responsibility for your carrier is likely to be brought under national and international regulations, however, the compensation to which you can claim is legally limited to a ceiling which you can remove yourself By making a special declaration of interest when checking your luggage.

    As soon as your luggage disappears on arrival in the delivery area, immediately report their loss to the luggage service of your carrier or, failing that, the airport. You will be asked to fill in the special form which will allow you to undertake research as soon as possible and will also serve as proof in support of your complaint. Contact your carrier as soon as possible.

    Please note that the liability action is no longer admissible after a period of two years. If your luggage has since been found, the compensation to which you are entitled will be either paid for the loss but the delay (see the Montreal Convention), and if traveling on a plane Belonging to a carrier of the European Community, (Regulation 261/2004 of the European Parliament and of the Council of 11 February 2004).

    Normal 0 21 false false false FR X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tableau Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0cm; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-fareast-language:EN-US;}
  • The airport Open or Close

    Before checking out, check your airline ticket, your passenger itinerary receipt or other travel documents, the airport and, if applicable, the departure terminal. You can access the airport by taxi, with your personal car or rental car. In the latter case, inquire about this point with the car rental companies.

    If you use your own car, short or long-term car parks are at your disposal. On major airports, there are also discounted parks, which are not in direct contact with the terminals but are connected by free shuttles. Park on authorized locations, otherwise you may find your car impounded. In principle, the parking place at the risk of the vehicle owner, the fees collected are considered by the operators of parks as simple parking fees and not security or surveillance.

    Different zones exist within an airport, the "departure area" into which any registration formalities, the "reserved area" accessible only to passengers embarking or disembarking and that includes the "bonded area" where lie duty free shops and departure lounges, the "baggage delivery area," then of course the "arrival area" or can wait until people came to greet the passengers.

    Most airports offer a wide range of services: bars, shops, exchange offices, cash dispensers, restaurants, telephones, etc. Airport information guides are available at the front desk.

  • Customs Open or Close

    For your travel, you will have to submit to a number of formalities.
    • By the way, in other words the stop.
    • At the arrival
    If you have foreign currency, prepare your passport and report it to the Customs. To this end, a currency declaration form will be drawn up. Gather personally your luggage accompanied (avoid intermediaries), and head towards the customs check at the exit. Three corridors are planned for this purpose:
    • If you are a diplomat, head to the corridor for diplomats and other international organizations, where your luggage, with the exception of the sealed diplomatic bag, is likely to be scanned. For your identification, you will be asked for your diplomatic passport or your organization card.
    • If you are a tourist, head with your luggage to the "tourist" corridor. In case you are traveling in a group, this formality can be done by a member of the group or by a representative of the tour operator who, as part of the facilitation, can present himself / herself at the customs control, provided with the documents of the group.
    • The last corridor is reserved for nationals, foreigners and residents.

    Note that the checking of your baggage by the customs officers is manual and contradictory (in the presence of the passenger). The passenger alone is authorized to open and close his bag.
    Goods used for at least six months in the country of residence shall be regarded as personal effects, the invoices being authentic. To avoid any inconvenience, have your move certificate signed by the Mayor of your commune of residence, or, failing that, by the services of the Embassy of Cameroon.
    For the withdrawal of your goods, take your purchase invoices to pay customs duties and taxes on the spot. Alternatively, you may leave your goods in customs for a deposit note duly signed by customs agents for the subsequent payment of duties and taxes. Payment is made in CFA francs. If not, only the euro is tolerated (for reasons of stability of the exchange rate). Remember that some goods are absolutely prohibited (narcotics, counterfeit products, etc.) cf. Prohibited items, then the CCAA website for details.

    If you are of Cameroonian nationality and carry a weapon and ammunition, in addition to the invoices, you must carry your permit to carry arms or an authorization to import or buy weapons. Payment of duties and taxes.

    As for hunting tourists, they must present the temporary firearms permit issued by the competent authorities of the Cameroonian embassy in the country of residence.
    The presentation of a phytosanitary certificate is required for the importation of your food products. You are entitled to a pet, the second being taxed. Do not forget to bring your pet's veterinary card with you.

    At the beginning
    for imperative security reasons, at check-in, all passengers' baggage, without exception and without intermediary (except sealed diplomatic bags), passes through a screening inspection station. For your art objects, in order to avoid any harassment, obtain an authorization for the export of works of art issued by the Provincial Delegation of Culture of your locality, whose addresses are appended. Note that in exporting species, only the export of ebony is prohibited.
    In case you are traveling with live wildlife, ivory or hunting trophies (protected species), a CITES export permit is required. (CITES is the Convention on International Trade in Endangered Species of Wild Fauna and Flora, also referred to as the Washington Convention). It is issued by the competent services of the Ministry of Environment and Forests.

    In the case of import cargo, an import declaration must be made to the customs authorities. To this end, tourists must bring their passports. As for nationals and foreign residents, only the taxpayer card is required.
    For cargo at the departure, go to the freight service in the freight area of the airport of your locality for the hours and the working days for the formalities of dispatch.
    • For the export of fresh food, present the document entitled EURO 1 and a phytosanitary certificate.
    • For your artwork: a certificate of origin + EURO 1.
    • For your hunting trophies and protected animals, bring the EURO 1 + CITES + certificate of origin.
    Finally, your baggage will undergo a security search and will be placed in a sterilized place waiting to be shipped. A security ticket will then be affixed. NB: your packages will only be closed before the customs check.

  • Offences and Penalties Open or Close

    According to a ministerial order of November 11, 2003, the offences and the sanctions in respect of unauthorised access to airport restricted zones are as follows:

    a- Non possession of an access badge or pass

    b- Non display of an access badge or pass

    c- Possession of an access badge or pass invalïd for the sector concerned

    d- Possession of an expired bauge or pass

    e- The falsification or the use of a falsified badge or pass

    f- The use of a badge or pass belonging to someone eise

    g-The criminal tempering with any access control system such as surveillance cameras, security doors, etc.

    The following sanctions have been provided :

    a- A fine of ter thousand francs cfa for the offences mentioned in a), b), c), and d)

    b- Temporary withdrawal of the access badge or pass for the offences in b) cj and d)

    c- A fine of five thousand francs cfa for every day a vehicle is wrongly parked in a restricted zone

    d- Criminal charges in court for the offences in e), f) and g).

    It is a punishable offence to enter a restricted area of an airport without authorisation. One is authorised access ' into a restricted area if one is a passenger, a crew member, a permanent or temporary worker at the airport or a, visitor. In all these cases, however, the authorisation is ' evidenced by the appropriate access paper.

    These include a valid travelling document and a boarding card for passengers, internationally recognised identification papers for crew members and airport security badges and passes for personnel and vehicles. Even if one is in possession of any of these access papers, one does not ' have to wonder about or into other restricted zones not specifically mentioned on one's badge or pass. It should be noted that access control is one of the principal security measures instituted by the aviation community world-wide with the sole objective to protect civil aviation from criminal and terrorist acts.

    These acts are not imagined, they are real! It should also be noted that ,: an airport security badge or pass is not a status symbol. ; They are not intended, therefore, to enhance the social status or standing of anybody. They are not issued on the basis of people's administrative, professional or political positions in the society. They are issued on the basis of people's necessary presence or real business at an airport. Above all, let us be reminded that security at our airports is everybody's business.


  • Confirmation Open or Close

    Confirmation of your reserved seat on the outward journey of your trip is not necessary if you already have your ticket. This formality is done automatically at the time of purchase. On the other hand, you should know that even if your ticket specifies the date and the schedule of your return flight or the continuation of your trip, you are advised to confirm your flight again.

    In principle, this confirmation must be made 72 hours in advance, if not, the reservation of your place could be canceled and you could remain blocked waiting for a place available in a future flight.